FAQ

 

1. What is the adjustable length range?

The headband offers exceptional elasticity, allowing adjustment from 52 to 70 cm (20.5 to 27.5 inches) without any strain.

It accommodates all head sizes, including those wearing hard hats and helmets.

2. Will it fit over helmets?

Absolutely, our elastic headband effortlessly adapts to fit over headgear, including helmets and hard hats.

3. Is it suitable for running, and does it stay in place without bouncing?

Certainly! Whether you're running, cycling, hiking, or engaging in other outdoor or indoor activities, our headlamp ensures a secure fit. Its wide LED light strip and side spotlight lay flat against your forehead, guaranteeing a stable and comfortable experience without any bouncing or slipping.

4. Can I use it in rainy conditions?

Yes, our headlamp boasts an IPX4 waterproof rating, making it suitable for use in the rain. However, it's not intended for underwater use.

5. Can I operate it easily while wearing gloves?

Absolutely. The large buttons located on the side are designed for easy operation even while wearing gloves. Additionally, you can activate the wave sensor feature for convenient hands-free control—simply wave your hand to switch the light on or off!

6. How long does it take to charge, and what is the battery life?

It typically takes around 4 hours to fully charge the headlamp. Once charged, you can expect a battery life ranging from 2 to 20 hours, depending on lighting mode usage.

7. Is it possible to deactivate the wave sensor?

Yes, you have the option to deactivate the wave sensor by simply pressing the designated button.

8. How can I track my order?

After your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website under the "Track Order" section.

9. What payment options are available?

We accept various payment methods including credit cards, and PayPal. All payments are processed securely.

10. What is your return policy?

We offer a 14-day return policy for all products. To be eligible for a return, the item must be in its original, unused condition with all tags and packaging intact.

11. How can I contact customer support?

You can contact us through our website's contact form, by emailing support.vision230@srdgrupo.com. Our team is available Monday to Friday, 9am - 5pm.

12. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery time vary depending on the destination.

13. Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 24 hours of placement. Please contact customer support as soon as possible to process any changes.

14. How can I apply a promo code to my order?

You can enter your promo code on the checkout page. Enter the code in the designated field and click "Apply" to see the discount reflected in your total.

15. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage so we can resolve the issue as quickly as possible.

16. Is it safe to shop on your online store?

Yes, security is our top priority. Our website uses SSL encryption to protect your personal and payment information, e-mail us if you have any questions.